Microsoft Teams: Voice integration
Microsoft Teams with voice: Unified communications in one platform
Gain a unified communications experience in a single, integrated platform. Microsoft Teams Phone allows users to make Voice over Internet Protocol (VoIP) phone calls to anyone, whether they're on a landline, a mobile phone or the Microsoft Teams app.
Seamlessly integrate your communication and collaboration tools, allowing team members to connect, share and innovate without disruption.
RSM helps your business derive maximum value from Microsoft Teams, fostering a dynamic and productive work environment while empowering employees to remain focused on their tasks.
More than meetings
RSM’s comprehensive solution for Microsoft Teams includes deployment, configuration and governance.
We’ll help you realize the multifunctional capabilities of Microsoft Teams, such as collaboration, workflow management and integration with other Microsoft 365 applications. More than just a meetings app, Microsoft Teams enables participants to communicate with video and real-time chat, as well as hold brainstorming sessions, deliver training workshops and perform other functions to help unite people across locations.
RSM can help you take advantage of Microsoft Teams’ integration opportunities, such as building apps using tabs, messaging extensions, connectors and automatic data transfers between applications, known as webhooks. Additionally, Microsoft Graph provides powerful tools for app development and data connectivity. With help from RSM, all of these integrations enhance productivity and streamline workflows within your Microsoft Teams environment.
Credit union streamlines communications with Microsoft Teams Phone
RSM recently assisted a credit union with the move to Microsoft Teams meetings and Teams voice/telephony capabilities. By adopting Microsoft Teams Phone, the client was able to consolidate their communication tools and realize considerable cost savings, along with improved efficiency and significant return on investment.
The integration of calling, chat, meetings and collaboration in a single application significantly enhanced worker productivity. The deployment process was quick and effective, with users adopting the new voice solution within three months. Comprehensive training sessions conducted by RSM helped ensure staff were comfortable with the new system and could utilize it to its full potential.
Furthermore, the client’s adoption of Microsoft Teams Phone led to an impressive reduction in annual hardware costs—saving approximately $5,000 on cellular and cordless phone devices and an additional $10,000 on telephony hardware for remote users. Even better, RSM’s streamlined support model enabled the information technology team to handle the new voice solution independently, eliminating an estimated $12,000 in annual telephony support costs.
In addition to yielding cost savings and productivity gains, the company’s adoption of Microsoft Teams Phone simplified their licensing and telephony. Because users were already familiar with the Microsoft Teams interface, the transition was seamless and the interoperability with Microsoft Office applications further contributed to the quick deployment and adoption.
Gain the RSM advantage
RSM's knowledge and experience in deploying and configuring Microsoft Teams positions us as a valuable advisor to enhance your technology. Create a unified platform for communications and lower telephony costs across your enterprise.