Microsoft Dynamics 365 Guides
Microsoft Dynamics 365 Guides: Integrate training for increased efficiency
As a mixed-reality tool, Dynamics 365 Guides empowers your workforce with step-by-step holographic instructions directly in the real-world environment.
We’ll work with you to build a comprehensive suite of tools to:
- Deliver proactive support with AI-driven insights, enabling faster issue resolution.
- Empower agents with unified data and real-time collaboration to deliver personalized service.
- Streamline case management by automating routine tasks and enhancing productivity.
- Leverage omnichannel capabilities for a seamless customer experience through chat, social media, email or phone.
Drive real business benefits
Whether your team is onboarding, learning new processes or enhancing operational efficiency, Dynamics 365 Guides delivers visual, interactive and contextual information right where it’s needed.
By leveraging Dynamics 365 Guides, our clients have:
- Boost productivity: By integrating visual instructions directly into the workflow, employees can quickly get up to speed without needing to pause for training. This leads to fewer disruptions and improved productivity across departments.
- Accelerate learning and reduce errors: Employees learn by doing, reducing the time it takes to train staff while lowering the risk of mistakes by providing real-time, hands-free guidance—making onboarding and upskilling easier.
- Seamless knowledge transfer: Capture and store institutional knowledge so it’s accessible anytime, anywhere. Whether you’re training new employees or rolling out updates, Guides ensures your workforce has the information they need at their fingertips.
- Enhance compliance and safety: Keep your teams aligned with compliance requirements through accurate and consistent step-by-step instructions. This reduces errors and ensures safety protocols are always followed.
Get the RSM edge
As a Microsoft Solutions Partner for the Microsoft Cloud and an Azure Expert Managed Service Provider, we provide access to Microsoft’s latest innovations along with our in-depth knowledge of the platform.
Here are a few reasons businesses choose RSM for their guides implementation:
- Deep knowledge of Dynamics 365: As a Microsoft Solutions Partner for the Microsoft Cloud with extensive experience implementing Dynamics 365 across industries, we understand your industry challenges and are able to tailor solutions that address your specific business needs.
- Proven track record: Through our industry-focused approach, we focus on the unique needs of your sector. With RSM, you’re not just getting a product—you’re getting a dedicated team with a track record of driving measurable improvements for our clients.
- End-to-end support: From planning and implementation to training and ongoing optimization, RSM is with you at every step. We equip your team to leverage Dynamics 365 Guides to its full potential.
- Tailored solutions: We understand that every organization is different. RSM's consultants work with you to customize Dynamics 365 Guides so that it aligns perfectly with your workflows and business goals.
Take your training to the next level—start today
With a dedicated team of certified Dynamics 365 professionals, we ensure a smooth deployment, seamless integration, and ongoing support. Our tailored strategies ensure your investment in Dynamics 365 Guides drives meaningful results.