Microsoft solutions for retail
Microsoft solutions for retail: Real-time data for a changing environment
Build a resilient supply chain, activate digital selling, enable always-on service and initiate agile business processes.
Microsoft Dynamics 365 for Retail provides a comprehensive cloud-based platform to harness your data with real-time visibility—helping to streamline processes, manage resources and optimize the customer experience.
As a Microsoft Solutions Partner for the Microsoft Cloud, RSM has the skills and experience to help you unlock the full potential of Dynamics 365 for Retail. Our experience extends across key areas such as digital selling, always-on service and agile business processes—empowering retailers to thrive in a digital-first world.
Retail is changing: RSM is on your side
Online shopping provides a significant source of revenue for retailers, but it also brings challenges—from increased returns and fraud to added shipping costs and heightened customer expectations. RSM implements customized Microsoft solutions that allow your online business to adapt and thrive, including:
- Microsoft Dynamics 365 Customer Service
- Microsoft Dynamics 365 Commerce
- Microsoft Dynamics 365 Supply Chain Management
- Microsoft Power Apps
- Microsoft Dataverse
- Microsoft Dynamics 365 Fraud Protection
- Microsoft Dynamics 365 Customer Insights
- Azure Data Lake and Data Factory
- Microsoft Copilot Studio
- Omnichannel Chat
In our long history with Microsoft, RSM has built best-in-class turnkey solutions for Microsoft Dynamics 365 for Retail—including customer service, commerce and supply chain management—helping businesses stay ahead of changing customer expectations.
Tailored Microsoft retail solutions from RSM include:
Omnichannel customer service
Retail supply chain management
Customer retention
Intelligent retail data insights
Accelerated retail solutions from RSM
Retail Advanced Purchasing
Streamline time-consuming business processes with RSM’s advanced purchasing solution for large-buying organizations.
Retail Advanced Product Information Management
Scale and support your product information management across thousands of items and hundreds of locations.
Advanced Retail Store Allocation and Model Based Replenishment
Enable intelligent automation to help manage allocations and replenishment for thousands of items across hundreds of locations.
Subscription and Curated Club
Get the tools for consumers to set up and manage recurring subscriptions with RSM’s subscription and curated club.
Retail Special Order Raincheck Management
Drive store traffic and increase sales through low-cost management of special orders.
Retail Rebate and Scanback Management
Simplify scanback agreements to help subsidize the promotion of your products.
Retail Advanced Product Information Management
Retailers that manage tens of thousands of items over hundreds of locations need the support of a system that can scale and support them.
Retail Ecommerce Integration
Deliver value faster with less risk using prebuilt integrations for third-party apps. RSM’s Retail Ecommerce Integration saves time and reduces the need for technical resources.
Retail Manhattan WMS Integration
Optimize value and minimize risk and cost using prebuilt integrations. RSM’s Retail Manhattan WMS (warehouse management systems) Integration enables data mapping to be completed faster between systems using predefined templates.
Retail Merchandise Planning Integration
Retain your best-of-breed strategy and minimize the cost of connecting systems using RSM’s Retail Merchandise Planning Integration.
Dynamics 365 Retail RVM Solution: 10-Day Assessment
Move forward confidently using RSM’s 10-day retail industry rapid verification model (RVM). RVM saves time, money and frustration by automating the verification of business requirements and processes and comparing them to RSM’s composite industry solution for retail.
Dynamics 365 Customer Insights: 3-week proof of concept
Customer insights can unify the enterprise’s customer data into rich profiles that support personalized messaging across digital channels and direct interactions, growing online customer relationships at scale.
Retail commerce: 4-week implementation
RSM’s four-week rapid implementation is tailored to your unique business requirements. Our team of retail-industry advisors works with you to implement the Microsoft retail commerce solution in the channel you need, whether it’s e-commerce, brick-and-mortar stores or your high-volume call center.
Gain the RSM advantage
Our dedicated team of professionals understands the demands of your retail sector and can tailor a solution that meets your unique needs so you can focus on core tasks that propel your business.
Whether it’s enhancing omnichannel customer service, optimizing supply chains or leveraging intelligent data insights, RSM provides the comprehensive support and experience needed to drive success.
A clean transition: HCL’s successful move from Dynamics GP to Business Central
Hospital Cooperative Laundry (HCL) provides large-scale laundry services to their hospital partners within the Colorado and Wyoming area. They operate with multiple affiliate and sub-affiliate relationships that require clear equity tracking for members, including monitoring fixed assets, addressing reporting challenges and maintaining financial data visibility.
"Throughout the transition, RSM advisors were wonderful and easy to understand, Sometimes, things get tough when somebody's talking over your head, or they’re at a different level. The RSM team is different. They are just really accessible and approachable—all of them."
- Karen Glancey, Controller, HCL
Rent the Runway gains velocity and operations transparency
A popular clothing rental company wanted to bring together diverse functions under one enterprise resource planning (ERP) system to advance high standards further for data security. Find out how RSM’s Rapid Verification Model (RVM) helped Rent the Runway use Dynamics 365 to streamline the company’s supply chain and gain full visibility into daily operations.
“We rely on RSM’s expertise to help evaluate the third-party marketplace of ERP tools, help run selection processes and then help us design and implement solutions that save us the work of rebuilding the wheels that we don’t have to. They’re really not afraid to engage and get their hands dirty—not just advise us from the sidelines.”
- Joshua Builder, Chief Technology Officer, Rent the Runway
Ste. Michelle Wine Estates innovates with end-to-end omnichannel
Ste. Michelle Wine Estates, the third-largest premium wine company in the U.S., is the first worldwide to deploy Microsoft Dynamics 365 Commerce. RSM implemented the 100% Microsoft end-to-end omnichannel solution that provides experiences unique to each brand, including the ability to manage multiple brands in a single platform within a single legal entity.
“RSM’s capabilities in delivering retail solutions for brick and mortar, call center and digital make them uniquely capable for this project. Because of RSM’s retail-focused Rapid Verification Model, the project was implemented in just 19 weeks.”
- Joe Gregg, Chief Information Officer, Ste. Michelle Wine Estates
Related insights
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