Fully managed IT services
What are fully managed IT services?
Fully managed IT services offer organizations a complete IT solution, relieving internal teams of the day-to-day management of IT systems. The provider handles infrastructure, security, support and strategic IT planning, enabling organizations to concentrate on core business functions while ensuring their technology operates efficiently and reliably.
Fully managed IT services at a predictable rate
As technology becomes more complex and innovations rapidly evolve, understanding what solutions best align with your business operations—and how to optimize them—can pose a challenge. In addition, attracting qualified, in-house IT talent can be difficult and costly, and even more problematic to retain.
We designed our fully managed IT services (FMITS) program for organizations seeking a comprehensive, outsourced IT solution. Whether you're a startup, an established commercial enterprise or a nonprofit, FMITS integrates effortlessly with your operations—supporting traditional, hybrid and fully remote workforces. RSM becomes a strategic extension of your organization, delivering unified, secure and scalable IT services.
What sets us apart? You get a high-performing outsourced IT department—with a strategic point of view—combined with a predictable per-user, per-month fee structure.
Co-managed IT services tailored to you
Looking to supplement your current IT function instead of completely outsourcing? Begin with a single service for a measured start, or dive in with our full suite for a comprehensive transformation.
Dive deeper into the RSM FMITS advantage
Foundational excellence
Our bundled, fully managed IT solution delivers a powerful combination of trained personnel, refined processes and advanced technology, offering your business an immediate and complete answer to complex IT challenges. This integrated approach streamlines operations, reduces risk and lowers costs, allowing your company to concentrate on your core mission and business objectives.
- Modern businesses operate around the clock—and so do we. Our 24/7/365 fully managed IT service desk is always available, whether it’s a minor issue or a critical outage. What sets us apart is our deep understanding of your business. At RSM, we don’t just troubleshoot; we speak your language, literally and figuratively. For organizations with a multilingual or global workforce, we offer multilanguage support.
- Our dedicated support model consistently delivers informed assistance from our RSM staff day after day, who are familiar with your applications, processes and priorities. This approach has earned RSM a 95% user satisfaction rating and 70%-plus first contact resolution.
- At RSM, we’ve adopted a zero trust paradigm, which means we never trust outright, verifying every user and device before granting access to your systems. Our approach includes continuous monitoring, threat protection, vulnerability remediation, access to an emergency cyber response team and more—all designed to safeguard your organization from cyberthreats.
- We also help drive heightened cyber awareness across your entire organization through ongoing training and testing for your workforce, resulting in an average phishing susceptibility rate of under 4%.
- As an award-winning member of the Microsoft partner program, we offer full tenant management, cloud backup, and on-demand or instructor-led training, boasting a 99.9% reduction in account compromise attacks with our managed Microsoft 365 zero trust methodology and security reporting. Our services go beyond the basics, providing leading consulting services and innovative AI solutions with Microsoft Copilot adoption.
- Our clients report more than 1.5 hours of weekly time savings through our managed AI adoption program.
- Our team is committed to understanding your organization inside and out. As part of our fully managed IT strategy, you’ll have a dedicated client technology advisor who supports your business through annual planning, quarterly business reviews and IT vendor advocacy. Need an even more hands-on approach? RSM offers fractional, interim or ad-hoc C-suite advisory services to fill executive leadership gaps and steer your organization in the right direction.
- We combine this comprehensive and personalized support with a data-driven approach to measuring outcomes, offering complete transparency into client satisfaction, incident response times, resolution trends, service-level agreement adherence, licensing and activation reporting, adoption data and more.
- As your strategic IT provider, we deliver executive briefings to provide education and literacy on new trends like generative AI and machine learning. Over time, RSM will act as your committed advisor in identifying gaps and opportunities for integrating AI into your organization, keeping you ahead of the game.
- RSM leverages Now Assist, ServiceNow’s generative AI-driven solution, to assist your organization in building powerful workflow automation, streamlining processes, delivering actionable insights and improving self-service across your organization. Our ability to build custom solutions sets us apart from other managed services providers, and our long-standing relationship with Microsoft positions us as a skilled resource for Copilot preparation, adoption and optimization.
- Modern businesses—small and large—operate on a global scale. We designed FMITS to provide a consistent and seamless experience no matter where your staff and offices are located. We achieve this through multilanguage support and an expansive network of local team members across North America, Europe, Middle East and Africa (EMEA) and Asia Pacific (ASIAPAC) who deeply understand in-country dynamics.
The solution: An all-inclusive approach to fully managed IT services
One of the best parts about FMITS? It can be tailored to your organization’s needs. Augment FMITS with a selection of optional add-on offerings or amplify FMITS by outsourcing other back-office services, including finance, accounting and tax, risk and security, and human resources through RSM Catamaran. RSM Catamaran is a suite of integrated, outsourced solutions designed specifically for middle market businesses.
Frequently asked questions
- We've designed diverse pricing tiers to cater to the unique demands and support expectations of various end-user profiles, from knowledge workers to frontline staff. While our FMITS solution is optimized for small and medium-sized organizations, it's flexible enough to serve larger organizations.
- RSM's fully managed IT services program is designed to provide a comprehensive IT solution that can complement and enhance the capabilities of companies with no or minimal existing IT staff. If your organization is looking to supplement and not supplant its current IT function, RSM also offers a collaborative co-managed IT services model.
- The FMITS model is applicable to organizations of all kinds, from fully remote to those with brick-and-mortar locations or hybrid workforces.
- Our fully managed IT services offer comprehensive support and management for both Windows PCs and MACs.
- Our team leverages AI in several ways to effectively deliver the FMITS solution. For instance, our dedicated client support teams are augmented with GenAI to ensure efficient resolutions, while our extended detection and response (XDR) service utilizes AI for enhanced detection and automated response.
- Depending on your organization’s size, current IT function, and needs, the onboarding process for FMITS can take anywhere between 4-8 weeks. During this period, our team delivers a comprehensive technology action plan and, once live, conducts quarterly business reviews to ensure alignment and continuous improvement.
- RSM maintains strong partnerships with Microsoft, Cisco, ServiceNow, AvePoint, LogicMonitor, Veeam, SentinelOne, Stellar Cyber, Brainstorm, and more to enhance the quality and reliability of our services and ensure we remain at the cutting edge of new technologies and solutions.
Resources to evaluate fully managed IT services
- /insights/services/managed-services/12-questions-to-ask-when-selecting-a-managed-service-provider
- /insights/services/managed-services/five-ways-outsourcing-solutions-improve-business-performance
- /insights/services/managed-services/is-your-outsourcing-provider-right-for-your-business
- /insights/services/managed-services/meet-the-rsm-managed-it-services-team
- /insights/services/managed-services/meet-our-customers
- /insights/services/risk-fraud-cybersecurity/the-shift-toward-managed-security-services-in-the-middle-market
- /insights/services/managed-services/benefits-of-outsourcing-for-not-for-profits-faqs
"We value RSM because they’re going to do what they do best, and that’s helping us to understand how technology fits into our strategic goals. And that allows us to do what we do best, and that’s banking."”
Deb Worm, Assistant Vice President, F&M Bank
Accounting firm establishes a powerful IT platform
“It’s really been a hand-in-hand relationship. And as we grow, and as RSM and the managed IT team grow with us, we’re going to keep going down the same path together.”
- Nicholl Amurao, Firm Administrator, Rosenfield & Co.
RSM provides outsourcing services to support biotechnology company operations over the years
“It’s great to have one company that you trust to do everything that you need, in a timely manner and with professionals who know what they are doing.”
- James Murphy, Vice President of Finance and Controller, Sigilon Therapeutics Inc.
Related solutions
- /services/digital-transformation/co-managed-it-services
- /technologies/microsoft/services/managed-services/managed-cloud-services
- /services/risk-fraud-cybersecurity/cybersecurity-business-vulnerability/security-monitoring-response
- /technologies/cisco