The value of managed IT services

RSM offers four types of managed IT services

Fully managed IT

RSM's fully managed IT services (FMITS) program caters to organizations that seek a completely outsourced IT department. FMITS is a bundled solution that delivers a powerful combination of trained personnel, refined processes and advanced technology. It is a turnkey IT solution with transparent pricing structured on a per-user, per-month fee model.

This complete solution includes:

1. Foundational excellence—strong core “blocking and tackling” managed services incorporate vigilant monitoring and network management to timely patching for your devices.
2. Service desk excellence—24/7/365 operations powered by dedicated client teams, rigorous training and a best-in-class IT service management platform.
3. Bolstered security posture—powered by RSM Defense™ delivers top-tier security training, AI-enhanced threat protection, 24/7 security operations and critical controls review during onboarding.
4. Microsoft 365 enhanced—day-to-day administration, cloud-to-cloud backup services and training opportunities to boost staff productivity; optimized license spend and a Microsoft 365 tenant fine-tuned to your specific business requirements, enhancing performance, security and collaboration.
5. Strategic planning—a technology action plan delivered within the first 90 days of your onboarding, plus quarterly business reviews; we're always aligned to serve you better.

Tangible benefit: 70 per cent-plus first contact resolution with designated managed service desk teams on ServiceNow ITSM

Co-managed IT

RSM’s co-managed IT services supplement your IT function, blending seamlessly with your team and enriching it with our technical knowledge, best practices, scalability and reach, and multilingual support—all without breaking the bank.

This solution includes:

1. Managed service desk—24/7 help desk, global reach and multilanguage support, efficient co-ticketing, clear service level agreements and performance tracking and the Information Technology Infrastructure Library best practices
2. Managed infrastructure—including network, infrastructure on-premises, cloud, database services, unified communications and virtual desktop
3. Managed endpoint—including hardware and software procurement, troubleshooting and return support, premium deployment services, patch management and disposal and recycling
4. Microsoft 365—including platform administration and licensing optimization, cloud backup, support, insights and reporting and end-user training
5. Managed security—24/7 security surveillance, threat detection and response, vulnerability management, security awareness training, phishing simulations and advisory services

Tangible benefit: 1.5-plus hours of weekly time savings per employee with managed Microsoft 365 on-demand and instructor-led training and Copilot adoption.

Detect and respond

Today’s sophisticated cybercriminals use malware, backdoors, ransomware and other malicious tools that often defy detection. Be sure your cyber investigation and recovery efforts match today’s increased risks.

Boost your response and resolution capabilities with these cyber solutions from RSM:

1. RSM Defense—round-the-clock monitoring for suspicious and confirmed threats from a near real-time detection and response platform covering your entire infrastructure and continuous support in prioritizing your risks and determining ongoing action.
2. Security operations—cyberthreat detection and response professionals who help identify and classify critical assets within your environment, define an asset management program, deploy the best technologies and conduct security engineering activities.
3. Threat intelligence—a threat intelligence team to help you design a structured threat research process and deliver tailored threat briefings, identify external and internal threat actors, monitor high-value assets and conduct dark web sweeps for exposed information.
4. Cyber response—a team to help you hone your cyber crisis plan, run simulated and live fire exercises, perform compromised assessments and step in during an active cyber crisis to help you contain, respond to and recover from an attack. Post-incident, the team can help you strengthen your investigation process and assist with communications with executive leadership, legal counsel, insurance providers and law enforcement.
5. Endpoint detection and response—endpoint professionals who can deploy and maintain effective technologies across multiplatform environments, unlock insights from heightened visibility at the perimeter and incorporate innovations like machine learning and automation to increase your overall security posture.

Tangible benefit: 95 per cent of critical security events identified in less than 30 minutes with RSM Defense.

Managed cloud

To create a healthy, secure technology infrastructure, RSM offers a robust collection of managed cloud services to maintain and manage your cloud environment. Benefits include improved performance and security as well as optimized cloud expenditures based on actual utilization rates, leading to lower capital expenses and personnel costs.

RSM managed cloud services include:

1. 24/7 monitoring and remediation of service interruptions, performance issues, security events and antitrust and malware events
2. Monitoring and remediation related to backup operations, with optional restore testing
3. 24/7 help desk staff
4. Patch management services and virus and malware definition updates

Tangible benefit: 15 per cent-plus cloud cost optimization through enhanced insights and reporting with RSM managed cloud