7 benefits of managed IT services

Organizations are finding it increasingly difficult to keep up with the fast pace of technology changes, the growing complexities of information technology–especially security requirements–and the increasing pressure to deliver efficient and scalable IT services.

Given the high stakes, many companies are turning to IT outsourcing to counteract IT labour shortages, enhance business processes and drive sustainable growth.

Some of the benefits organizations can realize through managed IT services are:

1. Cyber resilience

In today’s digital landscape, the cybersecurity challenge is relentless as cybercriminals seek to outmaneuver companies' security posture, intent on finding new ways to exploit security weaknesses in organizations, regardless of size. Middle market and smaller organizations, therefore, face a monumental challenge, with fewer or no dedicated internal security personnel and less budget flexibility.

In the RSM US Middle Market Business Index Special Report: Cybersecurity 2024, 27 per cent of respondents reported leveraging external providers to fill critical gaps. Working with a managed IT service provider can help you develop a strong cybersecurity framework, including secure cloud services, identity and access management and third-party risk strategies.

2. A robust security posture

For maximum protection, companies must manage risk across a dynamic and increasingly complex environment.  The rate of change only increases for maximum protection. An experienced managed security service provider can help you set benchmarks and achieve compliance, incorporating customized, role-based security awareness training for your employees to build your human firewall.

3. Time to focus on high-value work

Part of IT’s job is to manage aggravating issues like hardware delays, help-desk hiccups and internet speed complaints. But every minute spent on mundane tasks means less time on high-value priorities to support the business. The right managed IT service provider will seamlessly handle the basics and eliminate nagging distractions so you can focus on what matters, like reimagining your business.

4. In-service 24/7/365

Today’s businesses increasingly operate around the clock. A managed IT service provider can help you lay a strong foundation that delivers operational stability and service consistency. The right provider will increase your IT efficiency, help your company better manage costs and provide the kind of IT scalability that powers sustainable growth.

5. A foundation that enables innovative technologies

A solid data and infrastructure foundation is essential to support the use of higher-value technologies and next-gen tools like artificial intelligence (AI). AI has immense potential to improve your business, but risks can derail progress. Organizations developing an AI strategy must consider responsible AI implementation, including AI readiness assessments and postures. Organizations on the ground floor of AI can rely on an advisor to develop strategies to bring business functions up to speed and look to future development. Companies already implementing AI can tap an advisor’s experience to strengthen existing strategies, uncover new optimization opportunities and implement AI governance to mitigate risk.

6. The right talent mix without the hassles

In today’s tight IT labour market, it’s difficult, expensive and burdensome to find, train, manage and retain strong IT talent. Specialists with deep understanding are increasingly necessary to accomplish IT projects. However, attracting that talent and then keeping them busy can be cost-prohibitive and difficult for most businesses. Because this talent is critical to business success, many companies are turning to managed IT services to deliver the right mix of staff without the human resource headaches. Outsourcing technically skilled and high-demand talent also affords scalability and flexibility–so your IT staff levels can adjust as your business needs evolve.

7. Predictable, scalable IT costs

Even with increased investments in IT security solutions, the new norm, businesses still need to show fiscal restraint and IT efficiency, so predictable IT costs are one of the biggest benefits of engaging with a managed service provider. IT outsourcing affords predictable monthly IT spend, with the ability to scale up or down as additional services are needed, allowing your organization to be nimble and agile in today’s volatile business environment.

Why outsource IT now?

As the business landscape becomes more competitive, implementing the right technology is more crucial than ever. The right managed IT services provider gives you access to a world-class team to help you make smart technology decisions supporting your long-term goals. The best firms will understand your business and deliver consistent and stable service, predictable and efficient pricing and strategic planning with a rigorous focus on outcomes.

Why RSM

RSM’s managed IT services supply a combination of best-in-class technology and the right resources for the right problems. With an optimal balance of highly skilled professionals to help you improve business processes, regulate operating costs and manage technology investments, RSM’s outsourced services model offers:

• Flexible pricing with a fixed baseline cost and the ability to scale
• Enhanced managed security with RSM Defense
• A multidisciplinary global workforce offering seamless service, including 24/7/365 service desk capabilities with multilanguage options
• A proprietary ServiceNow technology platform that integrates with leading third-party solutions