Sales and customer success
Earlier stages may have rewarded a growth-at-any-cost mentality; now it is critical to show you are retaining customers. Invest further in customer success and satisfaction; lean into cross-selling, upselling and renewal forecasting; and consider splitting your sales function into separate teams for new business, renewals and support, with smooth handoffs between them. Pursue bigger deals for higher average order value, use partner-based selling to enter harder markets, and move toward standardized pricing and smarter bundling.
Regional expansion and acquisitions
As you move into new regions or go global, plan for the regulatory, tax and
transfer-pricing implications in advance. Decide whether to greenfield an office or form partner relationships; in markets with complex legal or cultural considerations, partnering is often the easiest way in. If you pursue
acquisitions, be clear on the purpose and maximize value creation by thoroughly analyzing operations and integration.
Infrastructure and leadership
Upgrade and integrate your
enterprise resource planning (ERM) and customer relationship management (CRM) systems so systems communicate, and you can track, report and improve the business. As you partner with institutional investors, prepare for a financial audit and for reporting on GAAP and revenue recognition. Consider shifting from an early-stage chief financial officer to one who can guide you toward
an IPO or other endgame, and fill specialized roles such as chief information officer, chief information security officer, chief technology officer and chief operating officer so leadership has depth rather than generalists stretched thin.
Plan for the endgame
Even if a public offering is still in the distance, think about it alongside other exit options, and ask whether the culture that carried you this far still fits a maturing company. Work backward from how you expect to be valued: if EBITDA will matter, consider disciplined tuck-in acquisitions with good products and little overhead; if annual recurring revenue (ARR) or monthly recurring revenue (MRR) will drive value, bolster this type of revenue through complementary products or new markets.
Sales and customer success
Earlier stages may have rewarded a growth-at-any-cost mentality; now it is critical to show you are retaining customers. Invest further in customer success and satisfaction; lean into cross-selling, upselling and renewal forecasting; and consider splitting your sales function into separate teams for new business, renewals and support, with smooth handoffs between them. Pursue bigger deals for higher average order value, use partner-based selling to enter harder markets, and move toward standardized pricing and smarter bundling.
Regional expansion and acquisitions
As you move into new regions or go global, plan for the regulatory, tax and
transfer-pricing implications in advance. Decide whether to greenfield an office or form partner relationships; in markets with complex legal or cultural considerations, partnering is often the easiest way in. If you pursue
acquisitions, be clear on the purpose and maximize value creation by thoroughly analyzing operations and integration.
Infrastructure and leadership
Upgrade and integrate your
enterprise resource planning (ERM) and customer relationship management (CRM) systems so systems communicate, and you can track, report and improve the business. As you partner with institutional investors, prepare for a financial audit and for reporting on GAAP and revenue recognition. Consider shifting from an early-stage chief financial officer to one who can guide you toward an IPO or other endgame, and fill specialized roles such as chief information officer, chief information security officer, chief technology officer and chief operating officer so leadership has depth rather than generalists stretched thin.
Plan for the endgame
Even if a public offering is still in the distance, think about it alongside other exit options, and ask whether the culture that carried you this far still fits a maturing company. Work backward from how you expect to be valued: if EBITDA will matter, consider disciplined tuck-in acquisitions with good products and little overhead; if annual recurring revenue (ARR) or monthly recurring revenue (MRR) will drive value, bolster this type of revenue through complementary products or new markets.