Webinar
AI agents in action: Leading use cases in state and local government
March 25, 2026
Event details
Date and time
Recorded, watch on demand anytime
Intended audience
Chief information officers, chief technology officers, chief digital officers, and IT leaders in state and local government; department heads exploring AI use cases; policy and operations leaders looking to improve citizen service delivery; and anyone tasked with driving innovation in government services
Duration
60 minutes
Event overview
State and local government leaders are under more pressure to deliver services that are faster, more transparent and more responsive to citizens’ needs. Artificial intelligence is no longer just a future vision—it’s already driving measurable results in government entities across the country.
In this recorded webinar, you’ll hear from experienced professionals who have successfully implemented agentic AI in government agencies. Addressing topics ranging from benefit eligibility to procurement processing and smarter permitting, we’ll share insights and demo AI agents that have proved to cut processing times, reduce costs and create better experiences for the communities you serve.
Join the AI professionals from Microsoft and RSM to see what’s possible.
What you’ll learn
- Path to success: Develop a holistic way of thinking about AI—from strategy and governance to execution—so your team can take the right next steps.
- Workflow prioritization: Walk away with structured approaches you can apply to evaluate, prioritize and scale agentic AI initiatives.
- AI agent impact: Discover how AI can directly improve service delivery, reduce bottlenecks and build trust with your community.
Presenters
Jon Horner | Solution Engineer | Microsoft
Anthony Rubalcaba | Manager | RSM US
Pablo Orjales | Supervisor | RSM US
More to explore
- /insights/services/digital-transformation/city-of-cornwall-leverages-ai-in-local-government
- /insights/technology/microsoft/ai-and-automation-elevate-productivity-and-service-delivery-for-
- /insights/services/digital-transformation/rsm-middle-market-ai-survey-2025